Welcome to TopDuck Marketplace! This user guide is designed to help you navigate our platform and make the most out of your experience as a buyer or seller. Whether you're new to online marketplaces or a seasoned user, we've compiled a list of best practices to ensure a smooth and enjoyable experience for everyone.

For Sellers

Creating Products:

  • Provide clear and detailed descriptions of your products, including specifications, dimensions, and any relevant information for potential buyers.
  • Use high-quality images to showcase your products. We recommend using images with a resolution of at least 1000 pixels on the longest side for optimal clarity.
  • Aim for a minimum of 7 images per product including Font, Sides, Top, Bottom, Back and overall shot to give buyers a comprehensive view of what you’re offering.
  • Utilize a white or clear background for your product images to ensure they stand out and provide a professional presentation.

Clear and Descriptive Heading

Be Specific:

  • Use clear and specific headings that accurately describe the product. Avoid vague or generic terms that may confuse customers.

Highlight Key Features:

  • Include important product features or benefits in the heading to grab the attention of potential buyers.

Use Keywords:

  • Incorporate relevant keywords that users may search for when looking for products similar to yours. This can improve your product’s visibility in search engine results.

Compelling Product Descriptions

Focus on Benefits:

  • Highlight the unique selling points and benefits of the product. Explain how it solves a problem or meets a need for the customer.

Be Concise:

  • Keep descriptions concise and to the point. Use short paragraphs and bullet points to make the content easy to read and digest.

Address Customer Concerns:

  • Anticipate and address potential customer concerns or questions in the description. Provide information about product specifications, materials, dimensions, and any other relevant details.

Include Social Proof:

  • Incorporate customer testimonials, reviews, or ratings to build trust and credibility. Positive feedback from satisfied customers can help reassure potential buyers and increase conversion rates.

Formatting Tips

Use Headings and Subheadings:

  • Break up the text with headings and subheadings to organize information and improve readability.

Optimize for Mobile:

  • Ensure that headings and descriptions are optimized for mobile devices. Use short sentences and paragraphs for easy viewing on smaller screens.

Add Visuals:

  • Supplement the text with high-quality images or videos that showcase the product from different angles. Visuals can help customers visualize the product and make informed purchasing decisions.

Transaction Guidelines:

  • All transactions must take place on the TopDuck website. Do not share external links or attempt to conduct transactions outside of our platform.
  • Be responsive to inquiries and messages from potential buyers. Timely communication is key to building trust and completing successful transactions.
  • Adhere to our shipping and return policies to provide buyers with a positive purchasing experience.

Feedback and Reputation:

  • Encourage buyers to leave feedback after completing a purchase. Positive feedback helps build trust and credibility for both you and the TopDuck Marketplace.
  • Strive to maintain a high level of professionalism and customer satisfaction to enhance your reputation as a trusted seller within our community.

For Buyers

Navigating the Platform:

  • Use our search and filtering tools to narrow down your product search based on category, price range, and other relevant criteria.
  • Take the time to read product descriptions and reviews to ensure you’re making informed purchasing decisions.

Safe Transactions:

  • Never share personal or financial information with sellers outside of the TopDuck platform.
  • If you encounter suspicious activity or fraudulent listings, please report them to our support team immediately.

Interacting with Sellers:

  • Treat sellers with respect and courtesy in all communications. Clear and polite communication fosters positive relationships and smooth transactions.
  • If you have any questions or concerns about a product, don’t hesitate to reach out to the seller for clarification.

Leaving Feedback:

  • After completing a purchase, consider leaving feedback to share your experience with the seller and other users. Honest feedback helps improve the overall marketplace experience and builds trust within the community.

General Guidelines

Respect and Etiquette:

  • Treat fellow users with kindness and respect. Harassment, discrimination, or abusive behaviour will not be tolerated on our platform.
  • Engage in constructive dialogue and resolve conflicts amicably whenever possible.

Security and Privacy:

  • Keep your account information secure and refrain from sharing login credentials with others.
  • Report any suspicious activity or security concerns to our support team immediately.

Community Support:

  • Our community is here to support each other. If you have questions or need assistance, don’t hesitate to reach out to our support team or consult our help center for resources and guidance.

Thank you for being a valued member of the TopDuck Marketplace community! We hope this user guide helps you navigate our platform effectively and enjoy a positive experience as a buyer or seller.

If we have not covered a topic you would like to know more about, please reach out to us Customer Service