How does TopDuck support small businesses?

TopDuck is dedicated to empowering small businesses by providing them with a platform to showcase and sell their products or services. We offer marketing assistance, same-day delivery options, and resources to help businesses reach a wider audience and grow their sales.

How do I create an account on TopDuck?

Creating an account on TopDuck is easy! Simply click on the “Sign Up” button located at the top right corner of our homepage. Follow the prompts to enter your details and create your account. Once registered, you can start exploring our marketplace and discover unique products from local businesses.

How does the same-day delivery service work?

For eligible businesses in Canberra & Queanbeyan, our same-day delivery service allows customers to receive their orders quickly. Once an order is placed, we pick up the products from the seller’s address and deliver them to the customer’s location the same day or next day, ensuring a seamless shopping experience.

What payment methods are accepted on TopDuck?

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. Rest assured that your payment information is encrypted and protected to ensure a safe transaction process.

How can I contact customer support?

If you have any questions, concerns, or feedback, our customer support team is here to help! You can reach us by sending an email to or by filling out the contact form on our website. We strive to respond to inquiries promptly and provide assistance whenever needed.

How can I become a seller on TopDuck?

We welcome small businesses to join our platform and showcase their products or services to a wider audience. To become a seller on TopDuck, simply click on the “Sell with Us” link and follow the instructions to create your seller account. Once approved, you can start listing your offerings and connecting with customers.

Is my personal information secure on TopDuck?

Yes, protecting your privacy and security is our top priority. We employ advanced encryption technologies and adhere to strict data protection protocols to safeguard your personal information. Rest assured that your data is handled with the utmost care and confidentiality.

What are the Fees to Sell on TopDuck?

TopDuck has only fee across the whole marketplace, which is 7% on sold goods

How do I search for products or services on the marketplace?

Can I filter search results based on specific criteria, such as price or location?

What is the return policy for products purchased on the marketplace?

How do I track the status of my order?

Are there any shipping fees associated with my order?

Can I leave reviews or ratings for sellers and products?

How do I update my account information, such as email address or shipping address?

What do I do if I encounter a problem with my order or delivery?

Is there a loyalty or rewards program for frequent shoppers on the marketplace?

How do I contact a seller if I have questions about their products or services?

Are there any promotions or discounts available on the marketplace?

How can I trust the quality of products sold by sellers on the marketplace?

Are there any restrictions on the types of products that can be sold on the marketplace?

Can I create a wishlist or save items for later purchase on the marketplace?

How do I unsubscribe from marketing emails or notifications from the marketplace?

Are there any community guidelines or policies that I need to follow as a user of the marketplace?

Can I sell handmade or custom items on the marketplace?

What payment options are available for purchasing products or services?

How do I report inappropriate or fraudulent activity on the marketplace?

Is there a mobile app available for accessing the marketplace on smartphones or tablets?