Welcome to TopDuck Marketplace! We strive to provide a seamless shopping experience for our customers. Please review the following information regarding shipping and returns for products purchased through our platform.
Shipping
Shipping Responsibility:
Each product listed on TopDuck Marketplace is sold by independent third-party sellers who are responsible for shipping their own products. The shipping policies, methods, and timeframes may vary depending on the seller.
Shipping Information:
To obtain specific shipping details for a product you have purchased, please refer to the product listing or contact the seller directly. Sellers may provide information regarding shipping carriers, delivery times, and any associated tracking numbers.
Shipping Costs:
Shipping costs are determined by the individual sellers and may vary based on factors such as product weight, size, and destination. Please review the shipping details provided by the seller before completing your purchase.
Returns
Return Policy:
Each seller on TopDuck Marketplace has its own return policy. We encourage you to review the seller’s return policy before making a purchase. Sellers may have different policies regarding returns, exchanges, and refunds.
Initiating a Return:
If you need to initiate a return or exchange for a product you have purchased, please contact the seller directly to inquire about their specific return procedures and requirements. You can typically find contact information for the seller on your order confirmation or within your account dashboard.
Condition of Returned Items:
Sellers may have specific requirements regarding the condition of returned items, including whether the product must be unused, in its original packaging, or accompanied by proof of purchase. Please adhere to the seller’s return instructions to ensure a smooth return process.
Refunds:
Refunds for returned items are processed by the seller in accordance with their return policy. Once the seller receives and inspects the returned item, they will initiate the refund process as per their policy. Please allow sufficient time for the refund to be processed and reflected in your account.
Contacting Sellers
If you have any questions or concerns about shipping, returns, or the products listed on TopDuck Marketplace, please don’t hesitate to reach out to the seller directly. They will be happy to assist you with any inquiries related to your purchase.
Thank you for choosing TopDuck Marketplace for your shopping needs! We appreciate your support and hope you enjoy your shopping experience with us.
